Privacy Policy

About this Privacy Policy

Hell Spin Casino respects the privacy of players and aims to handle personal information in a clear, responsible and secure way. This policy describes the types of information that may be handled through the website and related services, the reasons for handling it, and the choices available to players. It applies to information collected when you browse the website, register for an account, contact support, make a deposit or withdrawal, play games, or otherwise use the available services.

Personal information means information that identifies, or could reasonably be linked to, an individual. The information handled will depend on how you use the website and the services available to you. You may choose not to provide certain information, but this may prevent an account from being opened, verified or operated where the information is needed for security, legal or service reasons.

This policy should be read together with the website's other terms, rules and responsible gambling information. If any information is collected through a specific form or service, an additional notice may explain the purpose of that collection. This policy may be updated from time to time to reflect changes to the website, services, technology or applicable privacy requirements. The current version published on the website will apply to future use of the services.

Information we may handle

A casino website typically handles several categories of information. Hell Spin Casino may receive information directly from a player, create information through the use of an account or website, or receive relevant information from payment, verification, fraud prevention and technology service providers. The information may include the following:

• Account details, such as a player's name, date of birth, contact details, username, account preferences, login information and records of communications with support.
• Verification information, including identity documents, documents used to confirm address or age, and information needed to complete customer, security or eligibility checks.
• Payment and transaction records, including deposits, withdrawals, payment method details, transaction references, account balances, gaming activity and related records. Payment information may be handled by payment providers as part of processing a transaction.
• Technical and device information, such as an IP address, browser type, operating system, device identifiers, language settings, approximate location information, pages viewed, website actions and connection details.
• Cookie and similar technology information, including identifiers that help remember preferences, maintain a session, measure website use and support security.
• Information provided when a player contacts support, submits a request, reports a problem, makes a complaint or communicates about an account.
• Information relating to responsible gambling, account safety, suspicious activity, risk assessments or other checks carried out to protect players and the integrity of the services.

Some information may be collected automatically when a device visits or interacts with the website. Other information is provided voluntarily by a player or is supplied by a service provider involved in verification, payments, security, communications or website operations. Players should provide information that is accurate, current and complete, and should update it when important details change.

Why information is used and shared

Personal information is handled only for relevant business, service, security or legal purposes. The main reasons for using information include setting up and running an account, providing casino services, processing transactions, responding to enquiries and improving the reliability of the website.

• To create, maintain and administer a player account, including confirming account details and managing access.
• To verify identity, age, location or other eligibility information where a check is required before or during use of the services.
• To process deposits, withdrawals and other account transactions, and to maintain accurate financial and activity records.
• To carry out security, anti-fraud, anti-money-laundering, risk and responsible gambling checks, and to identify activity that may breach the website's rules.
• To provide customer support, investigate complaints, resolve technical issues and communicate about an account or service request.
• To meet legal, regulatory, court, tax, accounting and other compliance obligations that apply to the operation of an online gambling service.
• To monitor performance, troubleshoot faults, understand how the website is used and improve features, security and the player experience.
• To send service messages, account notices, security information and other communications necessary to operate the services.
• To send marketing communications where permitted and where the player has provided consent or another lawful basis applies.

Information may be shared where reasonably necessary with payment processors, identity and verification providers, fraud prevention services, technology providers, hosting providers, customer support tools, communications providers and professional advisers. These providers should receive only information relevant to the service they perform and are expected to handle it appropriately. Information may also be disclosed where required or permitted by law, to protect the website and its users, to prevent fraud or harm, or in response to a valid legal process.

Personal information is not used for unrelated purposes unless a player has been informed and the use is allowed by applicable privacy requirements. Where marketing consent is required, a player can withdraw that consent at any time. Withdrawing marketing consent will not affect essential service, security or account communications.

Cookies, security and retention

Cookies and similar technologies

The website may use cookies and similar technologies to keep a player signed in, remember preferences, support security, understand website traffic and improve the way pages and services work. Some cookies may be necessary for core website functions, while others may help with analytics, performance or communications. Cookies may be placed by the website or by service providers supporting website operations.

Players can manage or restrict cookies through their browser settings. Blocking or deleting cookies may affect the availability or performance of some website features, including account functions. Browser settings can usually be used to view stored cookies, remove existing cookies and control whether new cookies are accepted.

Protecting information

Reasonable technical, organisational and administrative measures may be used to protect personal information against unauthorised access, loss, misuse, alteration or disclosure. Access to information should be limited to people and providers who need it for an appropriate purpose. Players are responsible for keeping account credentials private and should contact support promptly if they believe an account or device has been compromised.

No internet transmission or electronic storage system can be guaranteed to be completely secure. Players should use a secure device and connection, keep software up to date, avoid sharing passwords and sign out of an account when using a shared device. If a security incident affects personal information, appropriate steps may be taken to investigate, contain and respond to it, including notifying affected people where required.

How long information is kept

Information is generally kept for as long as it is needed for the purposes described in this policy, to provide services, resolve disputes, maintain business records, protect the website and meet legal or compliance requirements. Some records must be kept for a period required by law even after an account is closed. This may include account, identity, payment, transaction, security and communications records. When information is no longer needed, it may be securely deleted, destroyed or anonymised, subject to any continuing obligation to retain it.

Your privacy rights and how to contact us

Depending on the circumstances and applicable privacy requirements, players may have rights relating to their personal information. These rights may be subject to reasonable verification and lawful exceptions, including situations where providing information could affect the privacy of another person, compromise security or conflict with an obligation to keep records.

• Access: ask for information about the personal data held about you and, where appropriate, request a copy or an explanation of how it is used.
• Correction: ask for inaccurate, incomplete or outdated personal information to be corrected or updated.
• Deletion: ask for personal information to be deleted where it is no longer needed or where another lawful ground for deletion applies. Deletion may not be possible for records that must be retained by law, are needed to resolve a dispute, or are required for security, fraud prevention or compliance purposes.
• Marketing consent: withdraw consent to marketing communications at any time. You can use an unsubscribe option in a marketing message where available or contact privacy support.
• Complaint: raise a concern about the handling of personal information and ask for it to be reviewed.

To exercise your rights, request access, ask for a correction or deletion, or withdraw consent to marketing, contact privacy support at support@hell-spin-casino.wtf. Please describe your request clearly and include enough information to help identify the relevant account or records. For security, additional information may be requested to verify your identity before a request is completed. Information supplied for verification will be used for that purpose and handled in accordance with this policy.

Requests will be considered within a reasonable time and in line with applicable requirements. If a request cannot be fully completed, an explanation may be provided where permitted. Closing an account does not automatically remove every record connected with it, because some information may need to be retained for legal, security, financial or dispute-resolution purposes. Players may also contact privacy support with questions about this policy, cookies, communications or the use of personal information.